• Refund - You can return any non-customized product (without custom engraved text or image) within 7 business days of receiving the product for a refund on the merchandise. The product must be returned without any scratches or damage.
• Exchange - You can exchange any non-customized product (without custom engraved text or image). Please send the item back and exchange it for a new item, you just pay shipping costs. The product must be returned without any scratches or damage.
• Damaged product - If the product arrives damaged we must be notified with a photo within 7 business days so that we can notify the shipping carrier and send you out a new item right away. 
• Custom Products: NO RETURNS OR EXCHANGE for custom engraved products.

The Wooden Magnet is coated with a professional wood conditioner made to protect and highlight the natural beauty of the wood and prolong its lifespan.

Wooden name magnets are splash proof. However, they should not be immersed in water. 

Orders for non-customized products are shipped out within 2 working days. Customized Orders will be shipped out in 3 to 5 working days.